Terms of Service

Last updated: September 2026

These terms govern all services provided by FlowCrafts ("we", "us") to clients ("you"). By engaging our services you agree to these terms.

1. Services

We provide AI automation, software development, web development, API integration and SEO services. The specific scope of each engagement is defined in a written proposal or statement of work agreed before work begins.

2. Payment

• Fixed-scope projects: 50% deposit required before work starts; remaining 50% due on delivery.
• Hourly retainers: invoiced monthly in advance, based on the agreed hour block.
• All prices are in US dollars unless agreed otherwise in writing.
• Payment is due within 14 days of invoice. Late payment may suspend work.

3. Delivery and timelines

We provide estimated timelines in each proposal. We hold ourselves to these timelines for fixed-scope work. Delays caused by missing information, access or approvals from your side may adjust the timeline; we'll notify you promptly.

The first working version of automation or integration work is delivered within 14 days of project kickoff for Basic-tier and Standard-tier projects, unless the proposal specifies otherwise.

4. Revisions and scope

Each tier includes a defined number of revision rounds (1 for Basic, 2 for Standard, unlimited within scope for Custom). Revisions outside the agreed scope are quoted and agreed before work proceeds. We won't surprise you with an invoice at the end.

5. Ownership

On receipt of final payment, all intellectual property in the deliverables — including source code, configurations, documentation and design assets — transfers to you. We retain the right to describe the work in general terms in our portfolio, unless you request confidentiality in writing before project start.

6. Confidentiality

We treat all client information, business data and system access credentials as confidential by default. We request only the access needed to do the specific work. NDAs are available on request at no charge.

7. Post-launch support

Basic-tier projects include 30 days of post-launch support. Standard-tier projects include 60 days. Support covers bugs and errors in what we built — not changes to scope or third-party service outages. After the support period, ongoing maintenance is a separate retainer agreement.

8. Warranties and limitation of liability

We warrant that our work will function as described in the agreed specification. We cannot warrant the behaviour of third-party APIs, SaaS platforms or AI model outputs — these are outside our control. Our liability for any claim is limited to the fees paid for the specific engagement in which the issue arose.

9. Third-party services

Many projects use third-party tools (n8n, OpenAI, Zapier, HubSpot, etc.). You are responsible for maintaining your own subscriptions and complying with those providers' terms. We'll advise on what you need before work begins.

10. Termination

Either party may terminate a project engagement with 7 days' written notice. You are responsible for fees covering work completed to date. We will hand over all completed work, documentation and credentials promptly on termination.

11. Changes to these terms

We may update these terms from time to time. Material changes will be communicated to active clients before taking effect.

12. Contact

Questions: info@flowcrafts.tech